Growth & Marketing
October 25, 2020
November 25, 2021
Growth & Marketing
October 25, 2020
November 25, 2021
Traditionally, sales teams tend to manually coordinate the demo booking process, relying on emails and phone calls to find a time to talk with the user. But as requests increase, it becomes more difficult for sales teams to respond to them at the right pace.
However, numerous studies have shown that precisely the lead response time — the time it takes us to follow up with a contact after identifying her as a lead — is actually a key factor to close the deal.
How many times have you filled out a form and the confirmation response was, “Thank you! We’ll contact you shortly”? But what exactly does "shortly" mean?
A study conducted by the Harvard Business Review has analyzed the response time of more than 2,000 B2B companies and found that the average time was 42 hours.
When the sales team finally responds, it takes an average of 4 days of back-and-forth emails just to get to a first meeting. The problem with this is that buyers are usually busy, so they tend to move onto other things, other meetings and, sometimes, onto your competitors' website, with 38% of the leads never replying back.
Imagine that you walk into a store and instead of being able to talk to a salesperson, you are blocked at the door, they ask you to fill in a form and say “Thank you, we’ll contact you shortly”. It feels weird, but for some reason it feels normal for B2B companies.
B2B marketers will spend their budgets and do everything possible to target the most qualified leads, and convert those visitors into potential customers.
But not every qualified lead wants to fill in your contact form. Studies have shown that only about 5% fill out lead capture forms. And what happens if, on top of that, we say to those few "We’ll contact you soon"?
This is a process where no one really wins. Marketers spend money to attract highly targeted leads that often never result in form completion. Buyers were ready to engage with your sales team but no one was there to talk to them. The sales team spend days trying to book a meeting with the leads and more than a third of them never respond.
According to InsideSales, 50% of buyers choose the vendor that responds first. So why continue to maintain this modus operandi? It really doesn't make sense.
The speed at which our team is able to qualify and prioritize leads is a key factor in improving the conversion of our sales funnel. Although it varies depending on the number of requests, this is the task that most often lengthens the lead response time.
Sales qualification is important because close ratios depend on it. Without this process, you risk pursuing leads that aren’t a good fit while spending time and energy. The problem is that a lot of companies base the qualification on the contact form.
Including as many fields as data is needed to qualify the lead, although this is known to harm conversion, it is still a common practice. In fact, in a study conducted by Arengu, we found that 84% of B2B companies include from 6 to more than 15 fields in their form.
But as the number of fields increases, conversion rates decrease, as a study conducted by HubSpot has shown. So how can we save time without creating a frightful form?
Creating a frictionless lead qualification form and getting all the data you need, without the need to manually qualify them, is made possible by data enrichment services.
You've probably heard of tools such as Clearbit, Apollo, Lusha, Pipl or FullContact. They are used by many companies to qualify their users but it is possible to go a little further with them. You can connect them with your forms to fully automate user qualification.
Just asking for their corporate email allows you to complete the profile data of your leads and the company they work for, without having to ask for it in the form. For example, you can automate the collection of the most common data in lead qualification processes: size of the company, industry, decision-making capacity of the person, etc.
This means that you can significantly reduce the number of fields and also prevent your sales team from having to manually search for data to qualify them. This way they will be able to prioritize leads in a more agile way and considerably reduce response times.
Precisely, the goal of that response is usually to set up a first meeting, but there is a way to avoid the back-and-forth of emails with the lead.
Including in the contact form the possibility of setting the day and time of the meeting will save us all that time and effort but, as we have found, only 13% of the forms allow users to schedule the meeting.
Different solutions like Calendly and Chili Piper have emerged to deal with the loss of time involved in this process. They allow you to embed a custom calendar into the form without needing to develop it from scratch, saving time for both the sales and the development team.
So what would the process look like after these changes?
Since the use of data enrichment will solve most of the previous problems, the solution could materialize in a flow like this.
The key points of the flow are these:
Do you want to implement it? Schedule a demo with our team to analyze together your business needs and find the best way to implement it in your company.
Reaching the maximum conversion rate of our forms is a complex challenge. The ability to iterate quickly is the key and that is exactly what Arengu allows you to do.
Easily build this use case and any other custom form and flow, and connect any service with an API at any stage of the form. Haven't you tried it yet? Sign up free
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